Barnard Case
Alison Barnard Case
This business is definitely scalable, though this does not mean there are not significant barriers and difficulties that will be experienced in attempts to grow this business. Ms. Barnard's main issue appears in her desire to replicate herself as the manager at each new location; while it is without a doubt her specific drive and innovation that has made a success of her first retail location, she does not actually need (nor would she ultimately want) "duplicates' of herself as managers in the other stores. She needs individuals who are highly capable but who also are willing to commit to highly centralized planning and decision-making for the next several years. Barnard needs to take on the role of company director, not focusing on managing her original location while spawning duplicate locations elsewhere, but rather stepping back from the one store so that she can focus on the grand design and planning of multiple locations. If she truly wants to increase the scale of her business, her position in that business will need to change, and she needs other managers that are capable of following and fulfilling her instructions, not coming up with their own.
2)
At this stage in the venture, the primary tasks and goals that Alison should be focusing on include the development of a truly comprehensive and detailed plan for the growth of her business, rather than either the micromanaging of each individual store or the attempt to instill visionary and innovative leaders like herself in all stores. That is, rather than focusing on the leadership that will be provided for each store, Alison should be focusing on how best to translate the model she has created at her original store,...
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